December 28, 2011

NEXT POST
Systems Computer Telephony Solutions based PBXs are very demanding on investments by several reasons. The first - office telephone exchange, on the basis of which it is proposed to build a contact center itself is quite expensive. The second reason - the high cost of the expansion of communication channels, both external and internal, as the increase lines of communication is through the addition of individual modules (in this case there is no possibility to organize a tender or to seek discounts, because we are attached to single manufacturer). Thirds also important reason is the high investment costs that the construction of a distributed Call-center in each office to put a PBX manufacturer specified. AND the only way to achieve full functionality of the entire system at spaced locations. The advantage of solutions based PBX manufacturers' recommendations is a lack of stringent requirements necessary to redundancy of complex equipment. What is the consequence of the internal reliability of the PBX and backup of all the processes within the PBX, which, however, as we have said, it would impact on its value. 2 Systems Computer Telephony impetus next phase of contact center architecture was, in essence, too obvious. Of all the broad functional PBX to implement the decision of Call-center uses only one PBX function - a simple switching. The rest of the PBX functionality is not involved. Therefore, it would be logical to teach server Call-center itself engage switched connections. In the server computer card is inserted telephony, providing an opportunity for receiving and processing the call, and on the server is installed specialized software, providing a functional telephony and Call-center functionality.
PREVIOUS POST
Computer Services A computer nowadays is indispensable man, both at work and in daily life. However, we must be prepared for the fact that even the best computer, as well as a car - a technique in which it is possible failure and needs a qualified computer service. Consider the most common problems for which users need immediate computer help, and solve the problem can on their own. 1. Do not turn your computer. Need to check whether the network computer, monitor, etc. It is necessary to check whether the driver separately or extension of mains is correctly included in it device (system unit, monitor). Next, check whether the switch on the back of the system unit and whether the power cord plugged into the monitor itself. Check whether there is power in the network - into an outlet of another electrical device. 2. Computer does not boot. Check whether the monitor. You need to check whether there is a floppy disk or CD-ROM, in case if there is - it is necessary to pull it and restart your computer. Turn off the computer and turn it on after about 2 minutes, try again 2 times. If you did not help - call me a specialist. 4. The computer is offline. You need to check whether the computer network cable. If this fails, we must ask such This problem occurs only with you or on other computers too? If not, then the problem is only in your computer. In this case, the connection should check the power cord. If a similar problem exists in other computers, you should check whether the...